Canberra Airport

Complaints

Airservices manages enquiries and complaints about aircraft noise and operations through the Noise Complaints and Information Service (NCIS). The information below is collected by the NCIS for the purpose of complaint management, analysis of issues and identification of causal factors. For this reason we refer to ‘complainants’ and ‘issues’. Complainants are people who contacted the NCIS. While some people submitted enquiries or comments rather than complaints, all are referred to as “complainants”. Issues are the primary concern they raised.

July - September 2017
April - June 2017
January - March 2017
2016 Overview
October- December 2016
July - September 2016
April - June 2016
January - March 2016